Site5 honors uptime guarantee
Ever wondered how hosts go about honoring their uptime guarantees? I mean, if they fall below that 99.9% (or whatever) threshhold, what exactly happens?
I personally didn’t find out until recently, because in getting started, I was using cheaper hosts who didn’t really offer guarantees, or honor the ones they did offer. But now I have better hosts, and one of them is Site5, a host that’s reknowned for reliability and uptime.
Last month was, shall we say, not one of their better months. My downtime slipped a bit below their 99.9% uptime guarantee – not far at all, but a bit. So I emailed them and told them this (providing corroboration from Host-Tracker and SiteUptime just in case there was any question). Within about 15 minutes, my account was credited $1. Nice, but… what does it mean? Turns out the $1 is applicable to add-ons or towards my next billing cycle. It’s not money you get back, it’s more of an added value as compensation. Kind of like getting a free dessert when something’s wrong with your dinner at a restaurant.
By the way, I’m not criticizing Site5 – in fact, that’s an affiliate link there, because I do think they’re good and worth sticking with. There is room for improvement in how they handle their server loads, and this is something I had heard talk of before I signed up. But my first month (July) was flawless, and so far September is as well. A lot of my sites, on a lot of different hosts, had serious issues last August (I suspect a MySQL issue, but I’m no expert). And some far more expensive, highly reputable hosts had similar problems last month. Site5′s responses to the problems, to my questions and to crediting my account were pretty stellar as far as I’m concerned.
Subscribe to 